Director of Operations
2021 — Present
Maison Aurélien — Geneva
Restructured cross-border operations across 7 properties in EMEA. Led a 22% improvement in service consistency scores year over year.
Profile
Senior operations leader with fifteen years across luxury hospitality and international consulting. Trusted advisor to executive committees in Zurich, London, and Singapore.
Experience
Director of Operations
2021 — Present
Maison Aurélien — Geneva
- Restructured cross-border operations across 7 properties in EMEA.
- Led a 22% improvement in service consistency scores year over year.
Head of Guest Experience
2016 — 2021
The Avenir Group — London
- Built and scaled a 40-person guest relations practice for UHNW clientele.
- Standardised SOPs across 12 international locations.
Senior Associate
2012 — 2016
Hartwell & Crane — Zurich
- Advised hospitality groups on operational due diligence and integration.
Education
MSc, Hospitality Management · École hôtelière de Lausanne2012
BA, Business Administration · University of St. Gallen2010