Profile
Senior operations leader with fifteen years across luxury hospitality and international consulting. Trusted advisor to executive committees in Zurich, London, and Singapore.
Experience
Director of Operations
2021 — Present
Maison Aurélien — Geneva
- Restructured cross-border operations across 7 properties in EMEA.
- Led a 22% improvement in service consistency scores year over year.
Head of Guest Experience
2016 — 2021
The Avenir Group — London
- Built and scaled a 40-person guest relations practice for UHNW clientele.
- Standardised SOPs across 12 international locations.
Senior Associate
2012 — 2016
Hartwell & Crane — Zurich
- Advised hospitality groups on operational due diligence and integration.
Education
MSc, Hospitality Management · École hôtelière de Lausanne2012
BA, Business Administration · University of St. Gallen2010